Frequently Asked Questions

Please choose from one of the topics below. Click on question to reveal the answer:

What is your return policy?

Items received by customer in good condition
Any item may be returned within 30 days from date you receive it for a refund of the price of purchase. We do not refund the shipping charges unless the return is due to an error on our part. Call us at 800-483-0367 or email us to obtain a Return Authorization Number (RMA#) and instructions on how and where to return the item. You are responsible for paying all shipping prices to return the items to the address we specify. We recommend insuring each package that you send against damage during shipment. You will receive credit only when your item is received in original condition, free of scratches, dents and any other form of damage, complete in original packaging at the address that we specify. 

Items received by customer in damaged condition
If your shipment arrives and the box is obviously damaged, please refuse delivery and do not accept the damaged package and then contact us immediately. If you find that an item is damaged after you open the packaging, you must retain the packaging as proof that the item was damaged during shipment and call us at 800-483-0367 or email us. We will happily and immediately ship you a replacement at no cost to you. We will give you instructions on what to do with the damaged item, which may entail returning the item to us at no cost to you.



last updated - Saturday 19 November, 2016

What are the benefits of creating an account?

You can take part in the various enhanced services we have to offer.

Some of these services include:

  • Permanent Cart - Any products added to your online cart remain there until you remove them, or check them out.
  • Permanent Wish List - Any products added to your Wish List remain there until you remove them, or check them out.
  • Address Book - We can now deliver your products to another address other than yours! This is perfect to send birthday gifts direct to the birthday-person themselves.
  • Order History - View your history of purchases that you have made with us.
  • Products Reviews - Share your opinions on products with our other customers.
  • Product Notifications - Get notified of updates and price changes for specific products.
  • Reward Points Program - Our Reward Points Program will reward you points on each purchase. You may redeem these points on future purchases.
  • Send Gift Certificates - Send a gift certificate to a friend or loved ones.


last updated - Saturday 19 November, 2016

Do you have a reward points program?

Yes, our Reward Point Program is as simple as it sounds. While shopping here you will earn Reward Points for the money you spend. Once earned, you'll be able to use those points to pay for future purchases. 

For more information, see our Reward Points Program FAQ page.



last updated - Friday 02 June, 2017

Do you have a satisfaction guarantee?

Your complete satisfaction is our goal! If you are not 100% satisfied with an item that you purchased from us, you may return it within 30 days from the date you received it for a refund, replacement, or exchange. Please see our Return Policy below.



last updated - Saturday 19 November, 2016

Do you have Gift Certificates?

Yes, Gift Certificates are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased, the value of the Gift Certificates will be added to your own personal Gift Voucher Credit Account. You may combine them or divide them amongst your friends and family, or use them yourself.

For more information, see our Gift Certificates Frequently Asked Questions page.



last updated - Friday 16 January, 2015

How do I contact you if I have a question?

You may view our contact information any time by clicking here.



last updated - Saturday 17 January, 2015

Is it safe for me to use my credit card? Is your site secure?

Secure Shopping
All private information that you send us (including credit card numbers, names, addresses, and telephone numbers) is encrypted so that your private information cannot be read by anyone as it travels over the Internet.


Account Protection
Your information is protected by GEOTrust Secure Certificate Authority. We also use the Secure Sockets Layer (SSL) technology. SSL encrypts your order information to avoid the decoding of that information by anyone other than us. 


What are cookies?
"Cookies" are nothing more than small pieces of data that are stored on your computer's hard drive. These "cookies" are used to help identify you when you visit our site. Cookies allow you to place items in your shopping cart, return to continue browsing and come back to check out at a later time. 

At any time you have the option to set your browser to either refuse cookies or alert you when a cookie is being sent. Please note: The shopping cart at Noah's Animal Figurines requires a cookies-enabled browser. 

To learn more about "cookies", please view the cookies page on Microsoft's website:www.microsoft.com/info/cookies.htm 

If you are sure that you have cookies enabled, you may simply need to purge the cookies in memory to force your computer to allow the cookie to update. To do this (in Internet Explorer) click the "Tools" pull down menu, then click "Internet Options." In the center of the new window that comes up, click the "Delete Cookies" button, then click the "Delete Files" button, and finally click the "Ok" button to close the window. 

If you are not sure if you have cookies enabled or not, you can find out (in Internet Explorer) by clicking the "Tools" pull down menu and then clicking "Internet Options." A new window will appear on your screen. Click the "Privacy" file tab at the top of this window. You will see a vertical slider which you can use to set your desired level of cookie blocking. We use "Medium" on all of our machines, but you should choose what you are comfortable with. 



last updated - Saturday 17 January, 2015

How do I place an order?

We accept orders through our website, by phone, or by mail.



last updated - Saturday 17 January, 2015

Ordering Online

You may order online 24 hours per day here at www.NoahsAnimalFigurines.com. All orders are secure using 256-bit SSL Encryption for the best in customer safety. Simply follow these steps:

  1. Find what you are looking for. When you have chosen the item you want, click "Add to Cart".
  2. To add additional items to your order, simply follow the same procedure until you are ready to check out.
  3. To complete your order, click the "Cart" button in the top menu bar.
  4. Review the cart contents, then click the "Check Out" button at the bottom of the shopping cart screen.
  5. Type your shipping and billing information, then click the "Continue" button.
  6. Type your credit or debit card information, then click the "Submit Order" button. You will automatically receive an email confirming your order.


last updated - Tuesday 27 October, 2015

Ordering by Phone

You may order by phone during business hours. Call our customer service department toll free at 800-483-0367. Please be prepared to leave a message if we are unable to take your call.

Hours (Eastern Time Zone)

Monday-Friday  9:00am-9:00pm  
Saturday 10:00am-5:00pm  
Sunday 10:00am-1:00pm


last updated - Saturday 17 January, 2015

Ordering by Mail

You may order by mail anytime.

  1. Find what you are looking for. When you have chosen the item you want, click "Add to Cart".
  2. To add additional items to your order, simply follow the same procedure until you are ready to check out.
  3. To complete your order, click the "Cart" button in the top menu bar.
  4. Review the cart contents, then click the "Check Out" button at the bottom of the shopping cart screen.
  5. Type your shipping and billing information, then click the "Continue" button.
  6. Select the payment method "Money Order" (Whether you are paying with a credit card or a money order, selecting "Money Order" will allow you to print a completed order without having to enter your credit card information online), then click the "Submit Order" button.
  7. You will automatically receive an email confirming your order. PRINT the order confirmation
  8. Either enclose a MONEY ORDER or write your credit card number, expiration date, and the 3-digit security code from the back of your card (Not needed for American Express) on the order.
  9. Mail the completed form with payment to:

    Noah's Animal Figurines
    8378 Findley Drive
    Mentor, OH 44060


last updated - Saturday 17 January, 2015

What methods of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, Paypal, and money orders.



last updated - Saturday 17 January, 2015

Do you charge sales tax?

Unless a tax exemption certificate is on file, all orders that ship to an Ohio address will be charged 7% sales tax.



last updated - Wednesday 09 December, 2015

What is your Privacy Policy?

We are committed to the privacy of our customers. All information provided to us will remain strictly confidential. 

Placing an Order
When you place an order, we require you to provide us with personal contact and billing information, including your address and telephone number. We use this information to give you a customized experience and to process the orders that you place with us. 

Third-Party Use of Your Information
We do not sell, trade, or rent your personal information to third parties. 

Emails from Us
We will email you to correspond with you about an order. If you sign up for our newsletter or to be notified about new products, we will email you regarding those specific matters.



last updated - Saturday 17 January, 2015

How do I check the status of an order?

You may check the status of your order any time by logging in to our website at www.NoahsAnimalFigurines.com. Click the "My Account" link in the menu bar at the top of the web page. Enter your email address and password and click the "Log In" button. In the box labeled "Recent Orders" simply check the "Status" column. If your order has a "Status" of "Shipped" you may check for a tracking number by clicking on the order number. The tracking number, if available, will be in the "Comments" box at the bottom of the Order.



last updated - Tuesday 27 October, 2015

Where is your store?

You are in it right now. Noah's Animal Figurines is an online shop. We do not have a traditional "brick and mortar" store.



last updated - Saturday 17 January, 2015

Can you mail a catalog to me?

No, we do not offer a printed catalog because our product line changes frequently. Our online catalog is complete. We invite you to sign up for our [link] email notification list to keep informed of new items added to our site. 

If you are concerned about ordering online, you are welcome to order via phone, fax, or mail.



last updated - Saturday 17 January, 2015


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